Refund policy

With Lucktree, you can be sure of consistent, world-class home and outdoor products that meet the highest global quality and safety standards, delivered as specified and on time.

Product Returns:

We recognize that sometimes an item may not meet your needs or may simply not fit with your décor. If you are not satisfied with your purchase, Eligible Products may be returned within 30 days from the date of purchase.

Eligible Products

Eligible Products must be unused, unwashed, and undamaged, and all original packaging, labels, and tags must remain intact and attached to the item. Otherwise, the item may not be eligible for return.

Final Sale Products

Promotional items, flash sale items, clearance items, and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns.

To initiate a return for an exchange or refund, please contact lucktree.official@gmail.com. Once your request is approved, you can download the return label from the “Return Information”.

If you want to return the item by yourself, please email us at lucktree.official@gmail.com along with the return tracking number(s).

Please send all returns to:

Lucktree

295 Southcreek Parkway, Building A, Romeoville, IL 60446

(+1)8442421885

We do not refund or return original shipping charges. You are responsible for paying your own shipping costs for returning any item to Lucktree. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will process your refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3-7 business days.

We are not responsible for price differences due to exchange rate effects.

If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service assistance.

Order Cancellations

Order Cancellation Before Shipment:

If you need to cancel your order, you must cancel within 24 hours to receive a refund. For amounts over $500, we need to deduct a 2% handling fee.

To cancel your order, please contact our customer service at lucktree.official@gmail.com. Please provide the detailed information required to cancel the order. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3-7 business days.

Please note that we are performing system maintenance between 11:30 pm-4:00 am PST. Online cancellations are not supported during this time. If you would like to cancel your order during this period, please contact our customer service at lucktree.official@gmail.com.

Order Cancellation after Shipment:

If you need to cancel your order after 24 hours and before the item is delivered, please contact our customer service at lucktree.official@gmail.com. We will process the cancellation request and attempt to recall your item(s) right away.

If a package is successfully recalled, you will receive a full refund, less a flat recall fee of $21, which will be credited back to your original payment method within 3-5 business days.

If the package cannot be recalled, you will receive a failed recall email notification. Please get in touch with lucktree.official@gmail.com right away. Cancellations after shipment are only valid for UPS Ground and FedEx delivery services. Items shipped by truck, UPS SurePost, or USPS cannot be recalled. All orders must be rejected at delivery.

Returned Products:

For any item return, you can request a return label. Please notify us in advance of any of the following return reasons so that we can anticipate and process the return accordingly.

Defective Item:

If you feel you have received a faulty or defective product, we want to quickly correct the problem. To apply for a return, please contact us at lucktree.official@gmail.com. Our support team will reassess the issue and provide you with a response within 48 hours.

Received the Wrong Item:

We follow careful order-picking procedures to ensure every item in your order is correct, but occasionally we may make a mistake. You can choose to keep the wrong item with a partial refund or request the correct item. If you request the correct item, we may offer you a free return shipping label.

Please contact lucktree.official@gmail.com to apply for a return. Upon request, we will send you the correct item or issue a full refund.

Item Damaged During Transit:

In the unlikely event that your item arrives in less than perfect condition, please reject the delivery immediately and get in touch with us at lucktree.official@gmail.com. We will work with the shipping company and expedite your replacement order. Alternatively, a full refund can be requested after we have submitted a damage claim with the shipping company and received confirmation. We may require images and/or videos of the damaged product.

Lost or Missing Items:

If the logistics tracking number shows that your order was delivered but you have not received the goods, please email our customer service team at lucktree.official@gmail.com within 10 days. Please note that after 10 days, the goods will be considered received or found by default. Include your order number and tracking number so that we can initiate a lost parcel claim. The claim will help us recover your lost parcel. The claims process will take 7 days until official confirmation is received from the shipping company.